CBM 102 / CBM 402 – Interpersonal Communication Skills

Essential tools for effective communication

This dynamic class will help you develop skills to enhance the “people side” of your career. The quality of an individual’s communication skills is central to professional growth and leadership development. Whether you are persuading employees, informing your supervisor or presenting ideas to a group of people, communicating well is the key to success. This interactive course will help you become a more effective communicator, at work or at home, by showing you how to better understand your audience, enhance your delivery skills, and convey your ideas in a more convincing manner.

You will learn new communication strategies and techniques in one-on-one and small group settings. Participants will also learn to identify those communication stumbling blocks that prevent them from getting what they want. The physical aspects of communication such as voice projection, body language, space/distance, and visual aids are discussed.

1.8 CEUs

Key Topics

• Understanding & implementing the four parts of the communication process
• Improving active listening skills to build interpersonal relationships
• Recognizing the power of nonverbal communication in impacting others
• Using a straightforward conflict resolution model to manage difficult people
• Learning the language of leadership to persuade and inspire others
• Developing credibility and trust as an "authentic" communicator

Tuition  $525

Materials Fee $40

SCHEDULE

Six Classes, Monday 6:00 to 9:00 pm or Online