CBM 133 / CBM 433 – Customer Service
Best Practices for Providing "World-Class" Service
This course identifies the steps needed to take your customer service skills to a level that positively affects the bottom line, and something to be proud of.
1.8 CEUs
Key Topics
- Define “World-Class” Customer Service
- Identify internal & external customers
- Your critical role in customer relations / accountability
- What is the “Experience Economy”, and what are Apple, Starbucks and Disney doing successfully
- Building relationships through trust & customer convenience
- Promoting the value of you and your organization / corporate culture
- Professional communication techniques
- Understanding customer “pain” / identifying and overcoming obstacles
- Service levels / rewarding VIP customers
- Record keeping / tracking customer interactions and transaction history
- Using social media & technology to connect with customers
- Determine your core customer service measures of success
Tuition $525
Materials Fee $40 (In Class only)
Six Classes, Tuesday, 6:00 - 9:00 pm or Online
