EML 120 - Emerging Leader Certificate Program

New or Aspiring Managers and Supervisors

Bryant’s new “Emerging Leader Certificate” program is a fast-track curriculum that helps aspiring supervisors and managers learn the core skills needed to motivate, delegate, communicate, problem solve, and achieve results from their team. Courses are offered on campus or can be customized and delivered as a corporate sponsored program at your location.  This certificate is designed for participants who are transitioning into a managerial position, leading cross-functional teams, or need practical skills linked to organizational goals.

SESSION 1: Principles of Management
Management 101

A manager is expected to do more than just get the job done. Organizations need leaders—people who can delegate, reach, inspire, manage, and coach employees. Organizations look to their managers, not just to assign tasks, but to define a purpose for employees. And managers must organize workers, not just to maximize efficiency, but to nurture skills, develop talent, and inspire results.

KEY TOPICS:  

  • Leadership vs. Management
  • Task-oriented behavior associated with management

SESSION 2: Emotional Intelligence EI
How to Raise Your EQ

Emotional intelligence (EQ) is the ability to identify, use, understand, and manage emotions in positive ways to relieve stress, communicate effectively, empathize with others, overcome challenges, and defuse conflict. If you have high emotional intelligence, you are able to recognize your own emotional state as well as the emotional states of others. You are also able to engage with people in a way that draws them to you. You can use this understanding of emotions to relate better to other people, form healthier relationships, achieve greater success at work, and lead a more fulfilling life.

KEY TOPICS:  

  • Self-awareness
  • Self-management
  • Social awareness
  • Relationship management

SESSION 3: Communication Skills
Clear Concise Interpersonal Communications   

In this session you will learn how to develop the “people side” of management. We will also examine techniques for dealing with difficult people, giving quality feedback and understanding the differences in generational communication patterns.  You will learn how to be a more effective communicator, overcome barriers to good listening, and provide a deeper insight into how your personal behavioral styles affect the way you communicate with others.  

KEY TOPICS:  

  • Components of the Communication Process
  • Active Listening
  • Barriers to active listening
  • Verbal/nonverbal patterns of communication
  • How to give feedback
  • Dealing with difficult people
  • Generational differences in communication patterns  

SESSION 4: Building Effective Teams
The Power of Working Together   

Every good manager knows the importance of developing and building teams. You will learn how a work group differs from a “true” team, what elements are required in order for a team to succeed, and how a good manager can foster teamwork using basic coaching and motivational principles.  We will explore strategies and facilitation techniques for building great teams and creating successful team dynamics. You will learn how to develop skills that enhance communication and trust, and align team members around shared goals so they can effectively plan, communicate, execute, and deliver.  

KEY TOPICS:  

  • What is a team?
  • Differences between a team and work group
  • Elements of an effective team
  • How to foster teamwork
  • Motivational & coaching principles  

SESSION 5: Ethics
Principles of Right Conduct   

Many managers struggle with how to handle difficult business dilemmas. Ethics is at the forefront of every major decision that managers make, in part because unethical behavior creates legal risks and damage to businesses as well as employees and consumers. Managers who are well versed in business ethics will find they will be best prepared to deal with issues or situations that may arise.  

KEY TOPICS:  

  • What is Ethics?
  • Ethical vs. unethical business behavior
  • How to make good ethical decisions
  • Understanding organizational culture
  • Social responsibility in business  

SESSION 6: Building Powerful Relationships
The Art of Understanding Others   

In business, the right reputation is everything. A good manager needs to be seen as credible and trustworthy in order to be professionally successful. In this session, participants will learn how to enhance their own position and personal power, build strong relationships, and become more persuasive and influential with others.  

KEY TOPICS:  

  • The concept of power
  • Using personal power and position power
  • Building credibility and a circle of influence
  • Developing charisma
  • Practical intelligence (PI)

Tuition $2995

SCHEDULE

Five weeks, two evenings per week, 10 sessions
6 - 9 pm 

Fall Session 2016
Tuesday and Thursday 
Oct 4 - Nov 3, 2016 

Spring Session 2017
Monday and Wednesday 
Apr 3 - May 3, 2017